Returns

RETURNS

Returns Accepted within 14 Days of Arrival on participating items. 

Buyer Pays Return Shipping if there are no product defects. There will be a 20% restocking fee on any item returned due to customer negligence including but not limited to; misorder, wrong size, changed mind etc. DOA items will be replaced or refunded, at the sole discretion of Ohio Hydroponics returns team.  Returned items for DOA or Items damaged in shipping are not subject to a 20% restocking fee. Items damaged in shipping will only be covered if you purchase additional shipping insurance. By purchasing from our website you agree that Ohio Hydroponics, nor Green Mart LLC. will be held liable for any damaged shipping if you have not purchased additional shipping insurance. Each item will be clearly marked if we accept returns. 

SHIPPING & Returns: Most items ship within 1-2 business days, this does not always include Saturdays but we do ship on Saturdays, and also does not include Government Holidays. Some items are shipped directly from our distributors; which allows us to offer competitive pricing. Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. Return shipping will be paid by buyer and may be returned within 14 days of purchase. If item is a nutrient and has been opened we will not take a return. We do not accept returns on any electronics accept DOA items. You will have 2 days after arrival to make a claim.

Nutrients are not returnable as we cannot tell whether you have stored them in proper conditions. We cannot accept a product that we cannot test its freshness. Nutrients should be stored in a cool dim lit or dark area to ensure maximum freshness. High temps can ruin your nutrients. If nutrients are destroyed from shipping for whatever reason, it happens from time to time, once you send images of broken bottles we will either refund or reship you more nutrients.